Terms & Privacy


Copyright Notice

All of the Content you see on this Web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Fitness Urbano. The entire Content of the FitnessUrbano.com Web site is copyrighted as a collective work under U.S. copyright laws, and Fitness Urbano owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the FitnessUrbano.com Web site, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Fitness Urbano.


You agree to defend, indemnify and hold Fitness Urbano harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Fitness Urbano website.

Gift Cards Terms and Conditions

The following terms and conditions (the “Terms and Conditions”) apply to any Fitness Urbano gift card originally purchased at the Fitness Urbano gym or on the FitnessUrbano.com website. By purchasing Fitness Urbano Gift Card, accepting and retaining a Fitness Urbano Gift Card or using a Fitness Urbano Gift Card, you agree to these Terms and Conditions. Fitness Urbano reserves the right to change, amend or terminate the Terms and Conditions of the Fitness Urbano Gift Card program at any time with or without notice in our sole discretion.


Fitness Urbano Gift Cards may not be redeemed for cash, except to the extent required by law.


You may not return, resell or use any Fitness Urbano Gift Card for any unauthorized advertising, marketing, sweepstakes or other promotional purposes.

No Expiration Date/Service Charge

The Fitness Urbano Gift Card has no expiration date, service charges or dormancy fees.


Our trainers and therapists are independent. As such, clients should check with their trainers or therapists about their respective policies.



Customer Data

Our software partner, ZenPlanner, hosts the database on which your data resides. ZenPlanner follows very strict guidelines to ensure your data is secure and held under strict privacy guidelines (http://zenplanner.com/privacy-policy/).

Fitness Urbano uses your data to provide you with convenient online access to view the status of services you have purchased from us (e.g., how many classes you have left, etc.) and to occasionally make you aware of specials or promotional activities.

The collection and hosting of any customer credit card information is fully compliant with the credit card industry’s security standards.

Your Privacy

We will not sell your data. We respect your privacy and will limit our communications to the following situations. We will send you email messages that are necessary to keep you informed about the status of your account and/or to provide you with customer service that you’ve requested. In addition, we will occasionally email you to make you aware of specials or promotional activities. We will never sell or lease your information to unrelated third parties. Where you have opted-in, third parties may contact you via email on occasion for promotional reasons.

About Cookies

All modern web browsers support cookies, which are small, temporary pieces of information that are saved on your computer by your browser. Some website visitors are concerned about the potential for sneaky companies to abuse cookies, to save sensitive data on their computer that they do not know, or to monitor their online behavior. Please know that our use of cookies is governed by our customer service philosophy, and that they are never used in a misleading, or intrusive way.

Like most secure web applications, we use cookies to allow you to “log in” to our site because they are the most secure way of ensuring that your private data stays private. We will never store any personally identifiable information in cookies; they are only random numbers and letters that our servers use to keep track of which information you can access.

We also use cookies to identify the computers that connect to this website. This is done to provide better customer service and to prevent fraud. For example, if a suspicious user attempts to log in to your account from an unknown computer in a distant country, we may block that computer from doing so.

Changes to this Policy

In all things, we constantly aim to do the right thing, and to do better than in the past. If we need to update this policy, we will do so to be more clear, open, and honest with you. If so, we will post a notice on the website.